Engagement Manager
HP
July 2021 - Present
Develop and execute end-to-end marketing campaigns for 400M+ global customers a year, driving brand awareness, product launches, and leveraging customer data and behavioral insights to drive acquisition, engagement, conversion, and revenue to align with business objectives.
Led an integrated marketing initiative reaching 25-40M US customers every 6 weeks beginning October 2025 supporting the All In Plan subscription program, driving 6,000+ new email subscriptions and $500K+ in annual recurring revenue (est. $5mil+ LTV).
Spearheaded customer acquisition initiative targeting 750k uncontacted app users, developing and executing a 30-day coupon campaign proving a new revenue channel, generating $17K in revenue from a single email send, and establishing an ongoing global engagement program reaching 10 million customers per month (est. $10mil+ per year in new revenue).
Owned pilot campaign strategy and execution for multiple new subscription services, proving the viability of new subscription models through targeted email marketing campaigns.
Developed and executed lifecycle reactivation and re-branding campaigns targeting lapsed customers across the app and device ecosystem, re-engaging users who had not interacted with the brand in years through timely, targeted and personalized messaging.
Manage cross-functional alignment across diverse stakeholder groups from 12 teams, bringing together technical, legal, creative, and commercial teams around shared timelines and delivery standards.
Oversee a data-driven approach to audience strategy and segmentation, working across systems and teams to ensure campaigns reach the right customers with relevant, personalized messaging.
Deliver campaigns at scale in complex, cross-functional environments, maintaining quality, consistency, and operational rigor across multiple workstreams, markets, and languages simultaneously.
Partner with product teams to achieve the highest performance marketing channels using analytics and A/B testing to define and track key metrics and improve audience engagement and conversion outcomes.
Develop and deliver presentations to executive stakeholders reporting on launch results, key metrics, Jira/progress, and project timeline and delivery status.
Own data strategy and measurement frameworks across a complex data ecosystem, implementing analytics and measurement that provide campaign performance results and audience insights.
Marketing Manager
Portland Community College
Feb. 2018 - July 2021
Built and managed a $400K+ integrated marketing program from the ground up, delivering quarterly campaigns across catalog, email, social, and broadcast, conducting a communications audit to strengthen brand consistency and impact.
Scaled inbound marketing initiative driving 750K visits and 163% traffic increase, converting future students at a 34% higher rate, shifting digital acquisition performance over 2 years.
Spearheaded the division's first rebranding initiative in over a decade, modernizing visual identity, messaging, and brand standards across marketing channels and communications.
Synthesized market research, customer insights, and competitive intelligence across multiple data sources to surface actionable opportunities and inform strategic marketing planning and channel investment decisions.
Owned content strategy and execution across 12 social media accounts spanning Facebook, Twitter, and Instagram, while managing paid advertising programs across Google, Facebook, Nextdoor, and digital publications to drive targeted audience growth and engagement.
Led end-to-end production of a quarterly integrated marketing catalogue, owning editorial strategy, content planning, writing, and photography.
Managed content, design, user experience and strategic implementation of websites and landing pages using Wordpress and HubSpot to drive traffic, engagement and conversion.
Built and managed integrated marketing programs leveraging media relations and using HubSpot and Mailchimp, delivering targeted campaigns that drove measurable improvements in engagement and enrollment outcomes.
Led cross-functional teams and external vendors to produce content for SEO-driven content marketing campaigns to increase organic visibility and audience reach.
Account Director
AM:PM PR
Feb. 2013 - October 2017
Created research-based strategic communication plans and led media relations campaigns for clients, including identifying and building partnerships to drive business.
Lead media relations contact for statewide political campaigns (OR Measure’s 92, 97) and Brighter Oregon Coalition; ensured consistent messaging with community members, policy advocates and stakeholders that contributed to the successful defeat of two Oregon ballot measures.
Led PRSA award-winning media relations campaign for a One Direction pop up store at Pioneer Courthouse Square garnering extensive social media interaction and free media coverage.
Managed PRSA award-winning social media and content marketing campaign for Wilder Newport, a housing development located on the Oregon Coast.
Led crisis communication strategy for challenged Kickstarter campaign for UKeg brand.
Managed hiring and day-to-day operations of internship program.
Led successful media relations for international business conference in Portland, San Francisco and Vancouver, B.C. w/earned media in local newspapers, television and radio.
Managed U.S. product launch strategy and media relations for start-up businesses.
Produced cultural programming featuring award-winning journalists and thought leaders including Bill Carter, Morgan Holm, Chris McGreal, Ismet Prcic and Suzanne Stevens.
The Before Times
2007 - Feb. 2013
The Before Times - ah yes. When I struggled to get a foothold in my career during and after The Great Recession. I converted my band-related marketing experience into an internship; I pitched the publisher of my favorite author to support his work - and won the contract; I created my own book marketing business; I learned a lot and gave it all to establish myself moving forward.
Collaboration. Developed strategic partnerships for clients with Mercy Corps, Trout Unlimited, Congress of North American Bosniaks, the National Resources Defense Council.
Event Coordination. Event Coordinator and media relations coordinator for acclaimed events including Livestock & The Portland Indie Wine and Food Festival, and a product launch for Montinore Estate.
Higher Education. Booked regional book tours for authors, creating event partnerships with Harvard, New York University, Portland State (Edward Said Lecture Series) and the University of Washington.
Research. Led qualitative integrated market research study and assisted with brand development for Organic Valley’s “GrassMilk.”
Writing. Wrote national press releases, built media lists, earned media in national, regional and local publications; assisted with media tours for Travel Portland.
Watershed Communications: Grew from intern to account executive in two years; led creative out-of-the-box effort to generate 25% increase in billable hours for company during Great Recession in 2011 ($110,000).
EDUCATION
University Of Oregon
Master of Science
Strategic Communication
Washington State University
Bachelor of Arts
Communication
ENTREPRENEURSHIP
The Neo Com Group
Ran a publishing industry marketing business from ’11 – ’17.